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Journal Article
Dr. Gabriel Simiyu

Submitted by: Dr. Gabriel Simiyu, School of Business Economics and Management Sciences

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Electronic mobile service quality and customer loyalty: the conditional indirect effect of relationship quality and customer satisfaction

Category
Journal Article
Reference

Simiyu, G., & Bonuke, R. (2023). Electronic mobile service quality and customer loyalty: the conditional indirect effect of relationship quality and customer satisfaction. International Journal of Financial Services Management, 11(4), 300-327.

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